Grandstream Software UCM Base Package Licencia UCM virtual básica: hasta 50 usuarios y extensiones. Hasta 20 llamadas concurrentes

Grandstream SoftwareUCM Base Package

Licencia básica obligatoria para centralita virtual UCM. Ofrece 50 usuarios y 24 llamadas concurrentes

Ampliaciones adicionales al paquete básico, requieren disponer del mismo:

-Software UCM Upgrade-50 Package: suma 50 usuarios más y 16 llamadas concurrentes adicionales

-Software UCM Upgrade-250 Package: suma 250 usuarios más y 64 llamadas concurrentes adicionales

Los planes UCM de software pueden crearse para admitir hasta 5.000 usuarios y 1.000 llamadas simultáneas combinando varias actualizaciones para alcanzar el número necesario de usuarios y llamadas simultáneas.

SoftwareUCM es una solución PBX basada en software que proporciona una plataforma escalable para la comunicación y colaboración empresarial con potentes funciones e integraciones que permiten  a los equipos ser más productivos que nunca.
Esta PBX de software unifica todas las comunicaciones empresariales en una plataforma centralizada que proporciona llamadas de voz y vídeo, reuniones, chat, datos, análisis, movilidad, acceso a instalaciones, interfonos, videovigilancia y mucho más. SoftwareUCM es compatible con todos los puntos finales SIP y la aplicación Wave para escritorio, móvil y web, lo que permite a los equipos comunicarse y colaborar desde cualquier lugar en casi cualquier dispositivo. Con sus funciones de comunicación y colaboración de última generación, seguridad de nivel bancario,
personalización avanzada y una gran variedad de opciones de planes escalables, SoftwareUCM es la solución PBX ideal para empresas, pymes, comercios, hostelería y residencias.

-Funciones completas de comunicación unificada y colaboración
-Admite hasta 5000 usuarios y hasta 1000 llamadas simultáneas
-Plataforma integrada de audio, vídeo, chat y reuniones web; compatible con ordenadores de sobremesa, dispositivos móviles y terminales SIP.
-La aplicación Wave para móvil, escritorio y web permite la comunicación desde cualquier lugar y en cualquier dispositivo
-GDMS proporciona configuración, gestión, supervisión y aprovisionamiento en la nube sin problemas
-Emparejamiento con UCM RemoteConnect servicio NAT firewall traversal para garantizar conexiones seguras
-Mensajería instantánea/chat, pantalla compartida, pizarra, compartición de archivos, grabación, asistente de reuniones, etc.
-Aprovisionamiento de configuración cero de puntos finales SIP de Grandstream
-Admite códec de voz Opus de banda completa, códec de vídeo H.265/H.264/H.263/H.263+/VP8, resistencia a fluctuaciones de hasta el 50% de pérdida de paquetes
-API y SDK disponibles para integraciones de terceros, incluidas plataformas CRM y PMS
-Integración con CRM, PMS, Microsoft Teams, Office 365, Google Drive, etc.
-Compatible con plataformas de atención al cliente, WhatsApp, Telegram, etc. Chat en directo integrado para escritorio y móvil

Protección de seguridad de nivel empresarial
SoftwareUCM proporciona mecanismos de cifrado, almacenamiento y copia de seguridad de datos de extremo a extremo. Está equipado con protección antimalware para garantizar se gestionan varios clientes
clientes, SoftwareUCM garantiza el aislamiento y la seguridad de los datos entre instancias de software

Flexibilidad multiplataforma
SoftwareUCM puede desplegarse en máquinas virtuales, máquinas físicas o plataformas en la nube.
Gracias al soporte multi-tenant los distribuidores pueden instalar y mantener múltiples clientes a través de una única instalación, asignando recursos de forma flexible a varias instancias de software independientes.

Potentes integraciones y ampliaciones
Integre fácilmente SoftwareUCM con plataformas CRM, sistemas sistemas de gestión de la propiedad (PMS) sistemas ERP, plataformas de atención al cliente y sistemas similares para crear una continuidad
continuidad. La API y SDK disponibles también permiten personalizadas e integraciones.

Comunicación de grado empresarial
SoftwareUCM unifica todas las comunicaciones comunicaciones empresariales en una plataforma centralizada. Este centralita basada en software empresas y distribuidores control total de su solución
ya que se aloja en sus máquinas máquinas físicas locales, máquinas virtuales o plataformas en la nube.

Supported UC Endpoints and Client Devices
Supports all SIP endpoint access
Wave app for desktop (Windows 10+, Mac OS 10+), web (Firefox, Chrome, Safari, Edge, Opera) and mobile (Android &iOS), Wave extension for Google Chrome

Call Features
Call park, call forward, call transfer, call waiting, caller ID, call record, call history, ringtone, IVR, music on hold, call routes, DID, DOD, DND, DISA, ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group,paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, fax to email, speed dial, call back, dial by name, emergency call, call follow me, blacklist/whitelist, voice conference, video conference, eventlist, feature codes, busy camp-on/ call completion, voice control, post-meeting reports, virtual fax sending/receiving, email to fax, scheduled call, announcement, announcement center, operator panel, time condition routing

Customer Relationship
Management (CRM) Supports integration with SugarCRM, Vtiger, Zoho, Salesforce, ACT!, and ODOO
Calling with WebRTC Trunk Supports mobile and desktop web browsers: Chrome, Edge , Safari, Firefox , Opera
Supports mobile application with built-in WebRTC WebView, including Whatapps, Facebook, Weixin, and more

Collaboration
Audio and Video Meetings/Conferences, Instant Messaging and Group Chats with End-to-End Encryption, File Sharing,Screen Sharing, In-Meeting Chat, Voice Detection, Meeting Recording, Polls, Surveys, Message status, Advance Whiteboard with Multiplayer Annotation, Meeting Assistant, Onsite Meeting Room Scheduling, and more

Online Customer Service
Supports integration with third-party customer service platforms, including WhatsApp and Telegram. And built-in livechat
· Includes a built-in live online web chat platform to provide customer service
· Provides a web link that can be added to any web page or any browser that supports WebRTC
· Compatible with computers, mobile browsers, and mobile apps

Call Center
Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ work-load, in-queue announcement

Customizable Auto Attendant
Up to 5 layers of IVR (Interactive Voice Response) in multiple languages

Property Management System
(PMS) Supports Integration with Hmobile, Mitel, HSC, IDS, PMS API, and local PMS

SoftwareUCM App store
Support more than 20 customized applications, with new apps being added regularly
• CRMs add-ons
• Google Drive and Office 365
• Whatapps and Telegram
• Hotdesking

Microsoft Integration
Supports Integration with Microsoft Teams (via TeamMate), Outlook, AD Contact, and Office 365

Computer Telephony
Integration (CTI) CTI Mode to Control GXP, GRP, GXV, and GHP Series IP Phone

Wired and Bluetooth Headsets
Supports docking with different types of headphones
Supported Microsoft Teams certified headsets, supports phone call control

Maximum Attendees of Conference Bridges
Up to 25 simultaneous video conference rooms, up to 300 simultaneous participants in all rooms combined, up to 9 video feeds in all conference rooms

Firmware Upgrade and Provisioning
Supported by Grandstream Device Management System (GDMS), a zero-touch cloud provisioning and management system; GDMS provides a centralized interface to provision, manage, monitor and troubleshoot Grandstream products

IP Cameras, Intercom and Door Access Integration
Supports Grandstream GSC Series IP Cameras and Intercom/Public Address devices, supports GDS Series Door Access Solutions; supports third party devices

API and SDK
Full CGI API available for third-party platform and application integration
Wave add-on SDK
Wave Andriod and iOS SDK
Wave H5 Embedded for MAC/Windows applications

Multi-Language Support
• Web UI: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, German, Russian, Italian,Polish, Czech, Turkish
• Customizable IVR/voice prompts: English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch,Polish, Portuguese (Brasileiro), Portuguese (Portugues), Russian, Swedish, Turkish, Hebrew, Arabic, Nederlands,
• Customizable language pack to support other languages

Security
Frequency Restriction, Fail2ban, Ping Defense, Ping Of Death, SYN-Flood, Remote login interception, Multi-factor authentication, SMS login authentication, Static Firewall Defense, Web login IP allow list, Data and File Encryption

Network Protocols
SIP, TCP/UDP/IP, RTP/RTCP, IAX, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, STUN, SRTP, TLS, LDAP,IPv4, OpenVPN®, SMB2, SNMP, 802.1x, Radius

Internet Protocol Standards
RFC 3261, RFC 3262, RFC 3263, RFC 3264, RFC 3515, RFC 3311, RFC 4028. RFC 2976, RFC 3842, RFC 3892, RFC 3428,RFC 4733, RFC 4566, RFC 2617, RFC 3856, RFC 3711, RFC 4582, RFC 4583, RFC 5245, RFC 5389, RFC 5766, RFC 6347, RFC
6455, RFC 8860, RFC 4734, RFC 3665, RFC 3323, RFC 3550, RFC6189

Caller ID
SIP From PAI, RPID, PPI, and head field

DTMF Methods
In-band audio, RFC4733 and SIP INFO

Transmission Encryption
SRTP, DTLS-SRTP, TLS, HTTPS, 802.1.x, SSH, ZRTP

Voice-over-Packet Capabilities
Comfort noise, NACK, NACK+RTX Dynamic Jitter Buffer, NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss

Voice and Fax Codecs
Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM; T.38

Video Codecs
H265, H.264, H.263, H263+, VP8

QoS
Layer 3 (ToS, DiffServ, MPLS) QoS

Maximum Extensions
5000

Maximum Calls
1000

License Activation Method
Online and Offline Activation

Recommended Server
Environment
• X86 base hardware server or PC
• Supports installation in Hypervisors software

Deployment Mode
SoftwareUCM supports two deployment modes:
• Single Tenant: After installing the SoftwareUCM ISO software, only one SoftwareUCM software instance can be created. In this mode, the resource usage of the entire machine is considered as one specification.。
• Multi-Tenant: After installing the SoftwareUCM ISO software, you can choose to create a multi-instance mode. In this mode, each SoftwareUCM instance needs to be configured with independent CPU resources, memory, and disk space. Therefore, the server requirements must include the resources
needed for multiple instances.

System Requirements

CPU
• x86-based CPU installs require compatibility with 64-bit architecture and can be used as “Bare Metal” or “Virtual Machine” deployments.
• Using Call Queues and group calls uses more CPU more resources than 1-on-1 calls, depending on the number of the end-points.
• The CPU resources used by each SoftwareUCM Instance are exclusive. In Multi-instance mode, the resources required by the entire machine need to be
combined for calculation.

Memory
• SoftwareUCM requires at least 2GB of memory. In addition to the specification requirements indicated in the specification list, allocating users in multiple extension groups or queues increases the need for additional RAM - adjust according to the deployment enviornment.
Storage
• Allocate at least 30GB for the SoftwareUCM base system installation
• Add extra space for backup, voicemail, recordings or logging. Keep in mind:
- Audio Recording and voicemail: 1 minute of recorded audio consumes is approximately 1MB with compression enabled
- Video Recording: 1 hour of recorded video consumes up to 500MB
- Logging: Verbose logs on a busy system can consume up to 300MB
• Offload (archive) unneeded recordings, voicemail, and backups to cold storage regularly to optimize free space available on your PBX
Network
• SoftwareUCM requires at least a 1Gb LAN network connectivity, depending on the number of simultaneous calls and usage of other network applications.
• 10Gb is required for 3000+ extensions
Virtual Machine Software Requirements
• SoftwareUCM is validated for use with the following Hypervisors:
- VMware Workstation: 16.1.0 or later
- Hyper-V: 10.0.19041.1 or later
- KVM: 4.5.0 or later
- VirtualBox: 7.0 or late